Yes. It’s Your Home Care is fully licensed by the Pennsylvania Department of Health and is an approved provider for Medicaid waiver programs, including Community HealthChoices (CHC), Act 150, OBRA, and more. We assist families through the waiver application process and collaborate closely with local Managed Care Organizations to ensure smooth, uninterrupted care.

Absolutely, we adhere to strict hiring standards that include criminal background checks, child abuse clearances, reference checks, and drug screenings. We carefully select only those who are dependable, caring, and fully capable of providing safe and compassionate home care.

Yes, all our caregivers are bonded and insured, including full liability coverage and workers’ compensation. This ensures peace of mind for both our clients and their families, knowing that everyone is protected.

Our caregivers are provided ongoing training in essential areas, including personal care, dementia support, mobility assistance, infection control, and more. Many have years of hands-on experience, and our admin professionals support all to ensure that care is delivered safely and professionally.

We begin with a free in-home assessment where we get to know the client’s needs, routines, health conditions, and preferences. From there, we build a personalized care plan that grows and adapts over time—regularly adjusted and updated whenever needs change to ensure the highest level of support.

Matching caregivers with clients goes above scheduling—it’s about building a genuine connection. We consider personality, language, cultural backgrounds, care needs, and schedule when placing caregivers. We aim to create lasting relationships that inspire trust and comfort.

We prioritize clear and continuous communication. Families can expect regular updates from our care team by phone, email, or in-person check-ins—whichever method works best for you. We also encourage ongoing feedback and are always available to answer questions.

We understand how important consistency is. If your regular caregiver is unavailable due to illness, weather, or personal emergencies, we have a reliable backup system in place. We arrange for a qualified substitute who is familiar with your care plan, so your support continues seamlessly.

Protecting your privacy is our top priority. Every caregiver is trained in HIPAA compliance and adheres to strict policies around personal information, phone use, and respectful boundaries. We are committed to maintaining the dignity and confidentiality of every client we serve.

We accept a wide range of payment options, including private pay, long-term care insurance, Veterans Assistance (VA), and all major Pennsylvania waiver programs such as CHC, Act 150, and OBRA. During your complimentary consultation, we’ll guide you through the best options for your needs and assist with any necessary paperwork.